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No. Review is asynchronous — your physician reads your intake on their schedule and signs or declines. If they need something from you, they will ask through your member portal.

Physician review is typically within 24–48 hours of a complete intake. After approval, the pharmacy dispenses and ships. Delivery timelines are estimates, not guarantees — cold-chain shipments are held rather than sent into a delay that would compromise them.

You are refunded in full, automatically. You are never charged for a protocol a physician does not approve.

Arizona, Florida, Georgia, Louisiana, New York, Oklahoma, Tennessee, Texas — anywhere a Conduit-affiliated physician is licensed. If yours is not listed, join the waitlist and we will contact you when a physician can work with you where you live.

Protocols are subscriptions. You choose monthly, quarterly, semi-annual or annual at checkout — longer terms cost less per month. You are billed in advance for the period your term covers, and the exact amount is shown before you pay. See our Subscription Policy.

No. One price at every dose. If your physician adjusts your dose, your price stays where you agreed at checkout.

Your billing pauses too. We only charge a renewal while you have an active, physician-approved protocol.

From your member portal at app.getconduit.co, or email care@getconduit.co. No cancellation fee, no minimum term.

If you cancel part-way through a prepaid term, we refund the unused balance at the month-to-month rate. Medication already dispensed and shipped cannot be returned or refunded — a safety and legal requirement for every US pharmacy. Full detail in our Refund Policy.

Cold-chain, insulated and temperature-controlled, from the dispensing pharmacy. Shipping and pen needles are included in your protocol price — no separate supplies charge. We cannot ship to a PO box.

Do not use it. Email care@getconduit.co within 7 days and we will replace it.

Tracking is emailed when your shipment leaves the pharmacy and is visible in your member portal. Full detail in our Shipping Policy.