Telehealth Informed Consent

1. Purpose

This document asks for your informed consent to receive medical care from Conduit-affiliated licensed physicians through telehealth — that is, care delivered electronically rather than in person. Please read it carefully. By checking the consent box during intake, you confirm that you understand and agree to the terms below.

2. What telehealth means at Conduit

Conduit provides asynchronous (store-and-forward) telehealth: you complete a structured health intake, a licensed physician reviews it along with any follow-up questions they send you, and — where clinically appropriate — issues a prescription and an individualized protocol. Ongoing care happens through secure messaging and structured monthly check-ins in the Conduit portal. Care may include review of your health history, medication management, dose adjustment, and clinical messaging.

3. Anticipated benefits

• Access to licensed physicians without scheduling or traveling to in-person visits.
• Care on your schedule: intakes and check-ins completed when convenient for you.
• Continuity: your treating physician remains attached to your case and reviews your protocol at every check-in.

4. Potential risks

Telehealth has limitations you should understand:

• No physical examination. Your physician cannot palpate, auscultate, or measure vital signs directly, and must rely on the information you provide. Incomplete or inaccurate information can lead to inappropriate care. You agree to answer intake and check-in questions truthfully and completely.
• Delays. Reviews are asynchronous; responses are not immediate. Telehealth is never appropriate for emergencies.
• Technology failure. Transmission problems, outages, or device failures could delay care or, in rare cases, result in the loss of information.
• Privacy. Despite safeguards (see Section 7), electronic systems carry an inherent risk of security breach.
• Medication risks. All medications carry risks and side effects. Medication-specific risks are documented in the Important Safety Information pages and reviewed by your physician when prescribing.

5. Emergencies

Conduit is not an emergency service. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. If you are experiencing a mental-health crisis or thoughts of self-harm, call or text 988 (Suicide & Crisis Lifeline). Portal messages are not monitored continuously and must never be used for emergencies.

6. The physician relationship

• A licensed physician reviews every intake and retains sole discretion over whether treatment is appropriate. A completed intake and payment do not guarantee a prescription; if treatment is declined, you receive a full refund per the Refund Policy.
• Your physician may decline, modify, pause, or discontinue treatment at any time based on clinical judgment, including non-response to check-ins.
• Conduit physicians provide protocol-specific care only; they do not replace a primary-care physician, and you are encouraged to maintain one and to inform them of treatments received through Conduit.
• Prescriptions are filled by state-licensed compounding pharmacies selected by Conduit; you may request the pharmacy’s identity and licensure details at any time.

7. Privacy & records

Your health information is collected, stored, and transmitted using administrative, physical, and technical safeguards consistent with applicable law, including HIPAA where it applies. Your records may be disclosed as permitted or required by law: for treatment (e.g., to the dispensing pharmacy), payment, health-care operations, or in response to lawful process. Details are in the Privacy Policy. You have the right to request access to your records.

8. Eligibility, state licensure & jurisdiction

Conduit provides care only in the states listed at intake, through physicians licensed in your state of residence. You confirm that the state you provide at intake is where you are physically located when receiving care, and you agree to notify Conduit if you move. Care is available only to individuals 18 years of age or older.

9. Financial terms

• You are responsible for the full cost of the protocol as displayed at checkout. Conduit does not bill insurance, and you agree not to submit claims to Medicare, Medicaid, or other federal health-care programs for services or medications received through Conduit.
• Billing terms (monthly or prepaid multi-month, renewal, cancellation, and refund of unused full months) are set out in the Subscription Policy and Refund Policy. Renewals are clinically gated: a protocol that your physician has stopped will not auto-renew.

10. Your acknowledgments

By providing consent, you acknowledge and agree that:

1. You have read and understood this document, and had the chance to ask questions through our Help & FAQ and Contact page or by secure message in the member portal.
2. The information you provide in intake and check-ins is true and complete, and you will update it if it changes.
3. You understand the benefits, risks, and limitations of asynchronous telehealth described above.
4. No specific outcome or result has been promised to you.
5. Treatment decisions rest with the reviewing physician, and a prescription is not guaranteed.
6. You may withdraw this consent and discontinue care at any time by secure portal message or through the Contact page, understanding that Conduit does not provide in-person alternatives.
7. You consent to receive protocol-related communications electronically, including secure portal messages and email to the address you provide.
8. You are physically located in a state where Conduit operates and are at least 18 years old.